24 June 2014
Network Solutions Violation
Subject: Network Solutions Violation on xxxxxxxx.NETSOLHOST.COM - Reference
1-xxxxxxxxxxxxxxxxx
Date: Mon, 23 Jun 2014 12:57:01 -0400
From: "Network Solutions Support"
<siebelcustserv[at]networksolutions.com>
To: "John Young" <jya[at]pipeline.com>
Dear John Young,
Network Solutions is committed to maintaining the highest possible security
for your hosting service. As part of our ongoing monitoring, we have
discovered that your usage of the hosting service is not in compliance with
our Acceptable Use Policy.
In order to protect other customers and the integrity of our hosting platforms,
we have taken necessary steps to suspend your service until you have reviewed
the information below and made the required updates that will allow us to
reactivate your service:
Your hosting account xxxxxxxx.NETSOLHOST.COM has hacked content. It
appears you are running vulnerable PHP that has allowed your account to be
controlled by an attacker. You will need to remove all PHP files from
your hosting account and update your content to a more secure system. Failure
to do so will result in your account remaining suspended.
Example hacked content found on your account (NOTE: This is just an example
and all hacked files will need removal; we cannot provide a full listing
of your hacked content):
/data/13/1/84/46/1247698/user/1330594/htdocs/xxx/xxxxxxxxxx/xxxxxxx.php
This can be caused by code vulnerabilities in an existing content-management
system (CMS) or other script that has been compromised. The most common
cause is an outdated, hacked CMS such as Joomla, Drupal, or WordPress.
To rectify this issue, you will need to secure your CMS. If your site is
a CMS, you will need to update the code/script(s) via FTP. We will not
enable web access for you to secure your compromised form(s) or site(s).
If you can't update the site via FTP you will need to disable the site before
we can lift any suspension, including removing ALL of the PHP
content.
We value you as our customer and we would like to be able to continue
to provide services to you. Therefore, please review the steps below
and proceed accordingly. You can then request to have your account re-activated
by sending us an email that meets the following criteria after you
have removed the files accordingly:
-
The email must contain an explanation of why the violation occurred.
If the violation occurred as a result of someone else's actions on your email
or hosting platform, please provide the steps taken to secure your services
to prevent future violations.
-
You must refer to your account xxxxxxxx.NETSOLHOST.COM in your email.
-
The easiest thing to do is to reply directly to this email, ensuring your
reply is going to
aupnotify[at]networksolutions.com.
Please email us at
aupnotify[at]networksolutions.com.
Your email must meet all of the above criteria. Responses typically
take 24 to 48 hours. Due to the volume of requests, if your email does
not meet the criteria referenced above, Network Solutions may reject your
request without a response to you. If your account is re-activated,
any further complaints that violate our service agreement may result in
the immediate and permanent termination of your service.
If you have any questions regarding this specific Service Request, you
can chat directly with our Technical Support team. Please be aware
that our chat team cannot and will not remove suspensions, nor can the chat
team request our legal team to expedite your request to have your suspension
lifted. You must follow the email process outlined above. This includes any
requests to update a CMS (Joomla, WordPress, etc.) site; you must remove
the offending content via FTP and contact the abuse team accordingly.
You can chat by clicking on the following link:
http://ts.chatwithsupport.net
If you have any other questions please visit our comprehensive support section
at
http://www.networksolutions.com/support/
or contact our Support Center and refer to Service Request 1-xxxxxxxxxx and
a specialist will be happy to further assist you and ensure that we completely
resolve your issue as quickly as possible.
Thank You,
Jarvis
Technical Services
Network Solutions, a Web.com Company
http://www.networksolutions.com/support/
US/Can: 1.866.391.4357
International: 1.570.708.8788
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