10 November 2014
Postal Service Hacked
Nov. 10, 2014
Contact: David Partenheimer
Postal Service Statement on Cyber Intrusion Incident
The Postal Service has recently learned of a cyber security intrusion into
some of our information systems. We began investigating this incident as
soon as we learned of it, and we are cooperating with the investigation,
which is ongoing. The investigation is being led by the Federal Bureau of
Investigation and joined by other federal and postal investigatory agencies.
The intrusion is limited in scope and all operations of the Postal Service
are functioning normally.
Information potentially compromised in the incident may include personally
identifiable information about employees, including names, dates of birth,
Social Security numbers, addresses, beginning and end dates of employment,
emergency contact information and other information.
Postal Service transactional revenue systems in Post Offices as well as on
usps.com where customers pay for services with credit and debit cards have
not been affected by this incident. There is no evidence that any customer
credit card information from retail or online purchases such as Click-N-Ship,
the Postal Store, PostalOne!, change of address or other services was
The intrusion also compromised call center data for customers who contacted
the Postal Service Customer Care Center with an inquiry via telephone or
e-mail between Jan. 1, 2014, and Aug. 16, 2014. This compromised data consists
of names, addresses, telephone numbers, email addresses and other information
for those customers who may have provided this information. At this time,
we do not believe that potentially affected customers need to take any action
as a result of this incident.
The privacy and security of data entrusted to us is of the utmost importance.
We have recently implemented additional security measures designed to improve
the security of our information systems, including certain actions this past
weekend that caused certain systems to be off-line. We know this caused
inconvenience to some of our customers and partners, and we apologize for
We began communicating this morning with our employees about this incident,
apologized to them for it, and have let them know that we will be providing
them with credit monitoring services for one year at no charge to them. Employees
also have the personalized assistance available to them provided by the Human
Resources Shared Services Center. We are committed to helping our employees
deal with this situation.
Manager, Media Relations
U.S. Postal Service
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