5 June 2006. Thanks to A.

USSTRATCOM

PERFORMANCE WORK STATEMENT

FOR

Media Subject Matter Expert (SME)

at

USSTRATCOM Global Innovation and Strategy Center (GISC)
 
 

1.0  DESCRIPTION OF SERVICES

1.1   Background:  The United States Strategic Command's (USSTRATCOM) global missions necessitated the establishment of the Global Innovation and Strategy Center (GISC).  This center will provide unique global strategies, timely courses of action and new operational tools and analyses in support of USSTRATCOM mission sets.  The GISC will be lean, agile and responsive while leveraging the full spectrum of traditional and non-traditional resources necessary to provide unique solutions to the Command's toughest problems.  Through collaboration and communities of interest, the GISC will build relationships with traditional and non-traditional partners to create flexible networks or experts, tools and access to global databases, relationships, processes and systems.  Through innovative thinking, team building and risk taking, the GISC will transition solutions to clearly define war fighting customer requirements against demanding and aggressive timelines.  In order to achieve these objectives, an off base, state-of-the-art facility has been leased and expertise outlined in this Performance Work Statement (PWS) is required to assist with the execution of the GISC mission.  In particular, the Partnership Group, an element of the GISC, provides a conglomeration of private sector and academia subject matter experts in support of the GISC mission. 

1.2  Scope:  The contractor shall provide advisory and assistance services in the area of media, providing a subject-matter-expert (SME) in this sector as outlined in this PWS.  Due to the nature of the taskings, the contractor shall be able to participate in and contribute to a cross-functional team (community of interest (COI)) involving intelligence analysts and operational planners involved in Special Access Programs. 

1.3  Objective:  The GISC seeks to partner with the private sector, academia, international global process leaders and public information experts to provide the Commander, USSTRATCOM with innovative solutions that blend unconventional sources of information with traditional sources, thereby providing insight into potential global impacts of proposed courses of action.

1.4  Place of Performance:  The leased facility is located at 6805 Pine Street, Building 3, Omaha, NE.  The place of performance may also include the USSTRATCOM Command Headquarters located at Offutt AFB, NE.

1.5  Tasks:  The contractor shall provide organized, analytical assessments and evaluations of complex issues involving the media sector, supporting a variety of studies, analyses, or evaluations.

1.5.1 The contractor shall serve as a liaison with both domestic and international media commerce leaders, some may be Fortune 500 corporations, as required.

1.5.2 The contractor shall mentor graduate-level intern students as required.

1.5.3 The contractor shall represent the GISC at various national and international conventions/conferences involving the media sector, as required. 

1.5.4 In the area of media, the contractor shall directly contribute to and participate in collaboration efforts in support of GISC assigned problems.

1.5.5 The contractor shall develop timely and relevant media recommendations to identified GISC efforts (e.g., national-level, interagency, or Combatant Command level taskings).  In particular, the contractor shall understand vulnerabilities associated with the manipulation and exploitation of global media systems and provide collaborative solutions to identified critical problems.  In support of this task, at a minimum: 

1.5.5.1 The contractor shall provide recommendations on emerging technologies pertaining to media industries. 

1.5.5.2 The contractor shall conduct studies, analysis, modeling and simulations, evaluations, assessments and investment optimization as related to the media sector to include but not limited to:

1.5.5.2.1 International media infrastructure, processes and methods to include risk assessments

1.5.5.2.2 System modernization and integration to include risk assessments

1.5.5.2.3 Organizational roles and responsibilities

1.5.5.2.4 Communications operations and maintenance, to include risk assessments

1.5.5.2.5 Intelligence trends and scenarios

1.5.6 The contractor shall prioritize and stratify to track, understand, and offer recommendations to counter adversary use of the media infrastructure, as required. 

1.5.7 Using available resources, the contractor shall, to the best extent possible, monitor the media infrastructure in order to anticipate or identify opportunities for media related operating patterns, procedures, or operations susceptible to adversary incursions.

1.5.7.1 The contractor shall interact with federal, state, and local agency efforts concerned with adversary use of, and threat against, media infrastructure.

1.6  Deliverables. 

1.6.1 Progress Report/Program Progress Report and Quarterly Management Review.  

Contractor shall prepare a quarterly briefing on program status (Program Management Review).  This briefing will include a limited review of the major points from the written report.  Presentation of the quarterly briefing may be waived as directed by the PM/FM.

1.6.2 Conference Minutes/ Meeting Minutes and Trip Reports. These reports are required to document the results of trips, studies, and analyses as required, and are due within five (5) work days upon completion of trip or event.

1.6.3 Technical Reports.  Studies, technical reports, and information papers are required to document the results of studies and analyses as required.  Supporting documents include training plans, implementation plans, tactics, techniques, and procedures, processes, and schedules.

1.6.4 Presentation Material/Briefing Material.  Draft shall be delivered within two working days after tasking, unless mutually agreed upon.  Final copy shall be delivered within two working days after approval of the draft, unless otherwise specified. 

1.6.5 Funds and Man-Hour Expenditure Report.  The contractor shall provide a Funds and Man-Hour Expenditure report delineated by task.  A monthly status report is required to document activities accomplished, agreements reached, and resources (man-hours and funds) utilized.  Submit a quarterly progress report that summarizes the results of all work performed, the type and amount of effort (man-hours), expenses incurred, deliverables completed, work in process, percentage of annual effort expended by effort, problems encountered, recommended solutions and work planned during the next reporting period.

2.0 SERVICE DELIVERY/TASK SUMMARY

PERFORMANCE

OBJECTIVE

PWS

PARAGRAPH

REFERENCE

PERFORMANCE

THRESHOLD

Provide organized, analytical assessments and evaluations of complex issues in the media sector

1.5 As required by the Government schedule with 99% accuracy and no more than 1 customer complaint for redelivery

Liaison with both domestic and international media leaders, some may be Fortune 500 corporations

1.5.1 As required by the Government schedule with 99% accuracy and no more than 1 customer complaint for redelivery

Mentor graduate-level intern students

1.5.2 As required by the Government schedule with 99% accuracy and no more than 1 customer complaint for rework

Represent the GISC at various national and international conventions/conferences involving the media sector

1.5.3 As required by the Government schedule with 99% accuracy and no more than 1 customer complaint for rework

Directly contribute to and participate in collaboration efforts in support of GISC assigned problems

1.5.4 As required by the Government schedule with 99% accuracy and no more than 1 customer complaint for rework

Develop timely and relevant media recommendations to identified GISC efforts (e.g., national-level, interagency, or Combatant Command level taskings).  Understand vulnerabilities associated with the manipulation and exploitation of global media systems and provide collaborative solutions to identified critical problems

1.5.5

1.5.5.1 -1.5.5.2

As required by the Government schedule with 99% accuracy and no more than 1 customer complaint for rework

Prioritize and stratify to track, understand, and offer recommendations to counter adversary use of the media infrastructure

1.5.6 As required by the Government schedule with 99% accuracy and no more than 1 customer complaint for rework

Monitor media infrastructure to identify patterns, procedures, or operations susceptible to adversary incursions

1.5.7 As required by the Government schedule with 99% accuracy and no more than 1 customer complaint for rework

All requirements of the PWS have been met

1.5 Contractor receives less than two (2) formal customer complaints/contract discrepancy reports per year. The contractor successfully resolves customer complaints within 10 working days of receipt, 100% of the time, or other such time periods and numbers of complaints as specified in the task order

3.0 WORKING SPACE/MATERIAL/EQUIPMENT

3.1 The Government will provide access to relevant government organizations, information, and documentation, manuals, text briefs, and associated materials as required and available.  Access will be granted to classified networks as directed by the designated security authority.

3.2 The Government will provide access to facilities, office space, supplies and services, to include workstations, computers and phones.  Access will be granted to classified and unclassified military local area network (LAN) services, LAN support, telephones, and reproduction facilities.  If the contractor determines additional equipment is required, the contractor shall notify the Government, in writing, within five (5) working days, of the applicable information/equipment required to accomplish the required task(s).

4.0 GENERAL INFORMATION

4.1 Personnel Qualifications.  The contractor shall possess the necessary training, qualifications, and clearances to accomplish all tasks identified in this PWS.  Resumes may be submitted for validation of key personnel's skill sets.  In the event of contractor turnover of employees, resumes shall be submitted through the Contracting Officer for approval.

4.1.1 The contractor shall have extensive knowledge of global media infrastructure, systems, processes and procedures.

4.1.2 The contractor shall possess a working knowledge/experience of international media organizations.

4.1.3 The contractor shall have senior-level experience/knowledge of domestic and international media processes and procedures, systems and infrastructure regulations and compliance requirements.

4.1.4 The contractor shall have a working knowledge/access to foreign media managers and experts.

4.1.5 The contractor shall have experience investigating international media related operations, facilities and surrounding area security, global media networks and related infrastructure.

4.1.6 The contractor shall have access to domestic and international experts in media.

4.1.7 The contractor shall have senior level communication skills (auditory, written and oral).

4.1.8 The contractor shall have strong interpersonal/social skills (building trust, demonstrated leadership, self-motivation).

4.2  Travel.  The contractor shall be required to attend meetings, briefings, or perform other related travel.  Temporary Duty (TDY) will be performed as required by the tasking, only after approved and authorized by the Quality Assurance Personnel (QAP).  All travel will be performed on a reimbursable basis.  A trip/test report will be provided to the QAP within five (5) workdays after completion of the trip. The contractor shall be responsible for coordinating and arranging all airfare, car rental, lodging, and subsistence required.  The contractor shall be responsible for tracking travel expenditures and reporting usage rates in the Funds and Man Hour Expenditure Report.  The Federal Acquisition Regulation (FAR) and the Joint Travel Regulations (JTR) (Current Volume) shall be used for guidance.

4.3  Period of Performance.  Reserved.

4.4  Security. 

4.4.1  All contractor personnel shall possess a Top Secret (TS)/SCI security clearance at time of Task Order award.  The Government (USSTRACOM/GISC) will provide the required security billets through the established approval and management processes. The DD Form 254 will be prepared by USSTRATCOM/GISC. Access to special access programs/required activities may be required as part of this effort and personnel assigned this effort shall be capable of gaining such access. 

4.4.2  Several contractor personnel may require access to Special Access Programs and ACM Special Access Programs (SAP) at the user agency (USSTRATCOM) facility and at a contractor site.  Air Force officials have advised that the Defense Investigative Service is relieved of responsibility for all SAP and ACM information and material and the Air Force will accept inspection responsibility.  Security oversight for these programs is the responsibility of USSTRATCOM/J32 located in Room M121 at Offutt AFB, NE 68113-6500.  Personnel nominated for program access must submit Standard Form 86, current within one (1) year, to USSTRATCOM/J32.

4.4.3  The contractor shall not divulge any information about files, data, processing activities or functions, USERID's, passwords or other knowledge that may be gained to anyone who is not authorized to have access to such information.  Contractor personnel shall abide by all USSTRATCOM rules, procedures, and standards of conduct. 

4.5  Quality Control.  The contractor shall develop and maintain a quality program to ensure services are performed in accordance with commonly accepted commercial practices.  At a minimum, the contractor shall develop quality control procedures that address the areas identified in paragraph 2, Service Delivery Summary.  The contractor's quality control plan shall be submitted to the QAP and Contracting Officer within 30 days of contract award.

4.6  Quality Assurance.  The Government will evaluate the contractor's performance by appointing a representative(s) to monitor performance to ensure services are received.  The Government representative will evaluate the contractor's performance through intermittent inspections of the contractor's quality control program and receipt of complaints from GISC personnel.  The Government may inspect each task as completed or increase the number of quality control inspections, if deemed appropriate, because of repeated failures discovered during quality control inspections or because of repeated customer complaints.  Likewise, the Government may decrease the number of quality control inspections if merited by performance.  The contractor shall be responsible for initially validating customer complaints.  The Government will investigate the complaints received from various customers.  The Government representative shall make final determination of the validity of customer complaint(s), in cases of disagreement with customer(s). 

4.7  Data Rights, and Classified Materials.

4.7.1  The contractor shall be provided access to information required to accomplish assigned tasks commensurate with security clearance and on a need to know basis. 

4.7.2  During the contract period, all data pertaining to this contract shall be returned to the Government upon contract expiration.  The contractor shall not retain classified or unclassified material generated or received under this contract after the contract ends without approval of the appropriate office of primary responsibility. 

4.7.3  The Government has unlimited rights to all deliverables developed under this task order.  The Government shall retain custody of all records associated with contractor deliverables and shall have exclusive control in the distribution of all written deliverables.  The contractor shall not use any materials pertaining to this contract for business development or any other vendor strategic purposes.